How do I contact experiencecapetown.com?
You can contact us via email at for general
information and at for any specific enquiries.
We will process all weekday enquiries in less than 24 hours. Where possible,
weekend and public holiday enquiries will be dealt with in the same way.
Otherwise will be processed on the following working day.
Once I've booked and paid for a tour, what happens next?
Once you have passed the payment page on the site, you will be sent an email
with your detailed itinerary. The description of the tour, on the site as well
as the detailed itinerary, will tell you whether you will be picked up from
where you are staying or whether you will need to find your way to a common
meeting place in the city. From here all you need to do is be at your pick up
point at least 20 minutes before the scheduled departure of the tour and enjoy!!
Can I cancel my reservation?
In the event of a confirmed reservation being cancelled for any reason such
cancellation must be made in writing to and in such
instances cancellation charges will be levied in accordance with the following
:-
Overland tours and private charters:
More than 10 days prior to commencement
of services - 25%
Between 10 days and 4 days prior to commencement of services -
50%
Less than 4 days prior to commencement of services - 100%.
Other than
overland tours and private charters :
More than 10 week prior to commencement of
services - 25%
Between 10 week and 4 days prior to commencement of services -
50%
less than 4 days prior to commencement of services - 100%
It is strongly
recommended that travel insurance be taken out by all travellers.
Can I add tours to my existing reservation?
If you have not yet completed your booking process i.e. you have not made
payment yet, you can still add tours to your shopping cart in the normal manner
by selecting them on the site. If you have already completed this process, you
will need to go through the booking process again and you will receive
subsequent itineraries by email.
If my tour does not include pick-up and drop-off what is the best way to
get there?
We can organise a transfer from your place of accommodation. Alternatively
you can take a taxi whose numbers are available on the printandpocket™ easy
info guide on the cover page of the e-book. If you are staying near a train
station this could be an option too.
Do I need to take malaria tablets when coming to Cape Town?
No. Cape Town is a completely Malaria free area. One only starts encountering
any Malaria areas about 1500km north of Cape Town.
What are the most important items I should bring when coming to Cape Town?
A hat, sun block, sunglasses, good walking shoes, a big appetite
How long is the flight to Cape Town?
Cape Town is regarded as a long haul destination. From London 11h30, New York
14h40
I heard about some other activity not listed on the site, can I find out
about it through experiencecapetown.com?
If it's out there and in and around Cape Town we should be able to find it! any details you may have heard about and we'll try and find it for you…
How do I use the search area of the site?
Our Directory system provides an extensive listing of all sorts of activities
and facilities in and around Cape Town. It allows you to see the people who
provide these services and their contact details. Some members also opt to have
some of their details displayed in this area with photographs of their
particular operations. In these cases you will be able to click on their
highlighted link to see their page. Through these pages you will be able to
enquire about the products and services on offer using the
experiencecapetown.com enquiry system. This enquiry will then be processed in
the manner described in the Enquiries section. The directory offers a drill down
menu system, where you can hover over a particular menu item and keep moving
your cursor along until you have found the item you are looking for. At any
stage through his process you are able to click on the menu item to populate the
page with the entries of that sub category. You are also able to search using
the search box at the top page, which will then search the database for the
particular name or keyword that you have inputted. The results that match your
search will then be displayed on the page.
How does the shopping cart work?
The shopping cart holds all your items that you wish to purchase i.e. have
clicked on the "add to cart" button while browsing the site. The items
you have selected will be displayed on the left hand side of all the pages
except for the Home page and the Search page. On the Home page there is a button
on the top of the page, which you can click on and will be taken to the detailed
Itinerary page. This page is a comprehensive description of each item that you
have added to your cart. You also can reach this page by clicking on the
"pay now" button on the shopping cart while viewing any of the tour
pages. The "youritinerary" page holds the detailed descriptions of all
tours added to your shopping cart. On this page you will be required to provide
further details in order for us to process the itinerary. Details such as how
many adults, children, dates, language options etc are required. You will need
to input these options in order to proceed through the booking process. Once
these fields have been filled in you will be asked to submit those details. You
will then be presented with a page detailing all your finalised choices. You
will then be required to confirm that you have read our terms and conditions
before you click on the finalise itinerary, which will then take you through to
a secure page on the Iveri server. Here you will be able to input your credit
card details and conclude the booking process. experiencecapetown.com will then
email your detailed Itinerary to the address specified.
How do I pay for goods in my shopping cart?
Once you have added all your required tours to your shopping cart you will
need to initiate this process by clicking on the "pay now" button on
the left hand side of the screen, below the shopping cart. This will take you
through to the "youritinerary" page. You will need to follow the
"How does the shopping cart work?" procedure to continue through to
the payment page. On this page you will be able to pay effect your payment using
your Credit Card. The process is quite simple yet very safe. You will need to
fill in the required fields on that page and click the "proceed with
payment" button. Your booking process is now complete and your detailed
itinerary will be emailed to you for you to print out. Prices on the site are
quoted in ZAR due to regulation in South Africa, payments listed on your credit
card statements will be listed in South Africa Rands. Currency will be converted
at the ruling rate at that time.
Is it safe to pay using my credit card?
Security is probably one of the most significant concerns for both the
consumer and the merchant during an online transaction. In reality an online
transaction is probably more secure than a card transaction in a shop or
conducted over the telephone or by fax. Information transmitted online is
encrypted using complicated logarithm combinations unlike these other methods
that use standard medium coding. experiencecapetown.com offers e-commerce in
conjunction with Iveri. All transactions take place on the Iveri web server that
is secured via a 128bit Verisign SSL certificate. The results of the transaction
are transferred using ECML (electronic commerce mark-up language). All this
makes for a secure operating environment for e-commerce. In addition card
issuers protect cardholders from fraudulent use of their card in a card not
present environment, such as over the Internet or telephone. As the customer did
not sign for the goods they have the absolute right to demand a charge back if
those goods didn't arrive or the card was used fraudulently.
Will my details be given to anyone else?
We respect your privacy and value your business. Your personal information
will be held in strict confidence. We will not sell, trade, or rent out our
mailing list, phone numbers or e-mail addresses. For the security of our
customers experiencecapetown.com does not hold any credit card details. Iveri, a
credit card payment facilitator, handles these details. All credit card
transactions take place on SSL secured pages, which reside on their secure
servers.
What is the enquiry cart for?
The enquiry cart holds all enquiries that you may have made during your visit
to experiencecapetown.com. It is different to the shopping cart in that it sends
the enquiry through to our offices where it is then processed. You can't
immediately pay for items in the enquiry cart. Please see Enquiries for more
information on that process.
How do I make an enquiry?
A customer can make an enquiry from many different places on the site such as
through the directory and through tours that cannot be purchased in real time.
This enquiry will then come through to experiencecapetown.com where it will be
processed. Experiencecapetown.com endeavors to process all weekday enquiries in
less than 24 hours. Where possible, weekend and public holiday enquiries will be
dealt with in the same way. Otherwise will be processed on the following working
day. We will then send a link to your email address, which you can then click on
to return to the site. When you return to the site using this link you will be
presented with the information that you requested together with pricing (if
requested). From here the system operates like our normal shopping cart allowing
you to remove any unwanted items from your shopping cart. The return enquiry and
its quotation will be valid for 3 days only, during which time you can return to
the site, confirm the booking and pay through the credit card payment system.
Why are the tours divided into different categories?
You can access information on a variety of tours available for booking
through the experiencecapetown.com website. We at experiencecapetown.com have
divided all our tours into four different categories. There are two principle
divisions to separate adventure activities, an extremely fast growing section of
the travel market and our other sightseeing style tours. The sightseeing tours
are then further broken down into various categories in accordance with
differing budget specifications.In Style Tours are targeted at the upper end of
the market. These are exclusive, luxury tours that offer just that little bit
more than the rest in a private luxury vehicle. On a fair budget allows you to
peruse and buy the general tours available in Cape Town. They are all with
professional and accredited driver/guides and are of the highest quality. On
these tours you will share the experience with up to six other travelers. The
Golf Tour section allows you access to some great golfing getaways at some of
the best courses in the City and surrounds. The adventure category allows you to
choose from a number of exciting alternatives, all of which will get the
adrenaline flowing. There are a few pre-requisites for these adventure options
so be sure to read the detailed itinerary before booking. All the tours on offer
can either be added to the shopping cart, added to the enquiry cart or both.
Tours that only allow an enquiry are subject to availability and need to be
processed in our local offices and then we will contact you via email to
complete an online booking.
Am I too old to do the adventure tours?
If you are fully mobile, fit and in good health generally then there is no
problem with age. Check each tour for a minimum age specification if there is
one.
We will be traveling with our children, are there tours that cater
specifically for them? What tours are most popular?
Yes. For tours that cater specifically for children please send an enquiry to
us at
Do you cater for special needs clients?
Again the answer is yes. For tours that cater specifically for special needs
clients please send an enquiry to us at with all you
needs and specifications.
What is the e-book and should I download it?
Our e-book is a free downloadable document that can be used as a reference
while traveling through Cape Town or just as general Cape Town info source. The
e-book contains a condensed version of most of the information that is available
on the site. This short guide aims to inform and wet the readers' appetite
regarding Cape Town. It is a short and easy introduction to the city including a
handy print&pocketTM map and other essential information that will be needed
when planning a trip. All information given is as objective as possible and all
recommendations made with the intention of making your stay in Cape Town as
interesting, safe and exciting as possible. It also contains a few handy phone
numbers for taxis and other such services that are a necessity for most
travelers in a foreign city. You will also find a map of central Cape Town
similar to that found on the home page of the site with 10 things to see and do
in Cape Town. All links in the text will take you to more detailed information
on that topic and link through to relevant sections of the
experiencecapetown.com website
Why should I sign up for your newsletter?
experiencecapetown.com produces a monthly newsletter, which aims to inform
people about the sites and sounds in and around Cape Town. This includes
interesting facts, what to expect in the month ahead, a brief summary of the
current situation on the ground and what to expect from the weatherman.
Essential for real-time information and events.
What are "11th Hour Tours"?
This section of the site is dedicated to unsold inventory. It allows you to
book tours on short notice at a considerable discount on normal rates. The
lead-time is a maximum of 3 days before the scheduled tour and is subject to
availability. As with all other tours, these are paid for online. So you'll have
to be quick to snap these up. A great tool for while you're in Cape Town or just
about to arrive.
Who chooses the restaurant of the month?
The Restaurant of the month is a service that has been objectively put
together by experiencecapetown.com to help travelers find the top spots to eat
at in Cape Town. We try to find a broad range of restaurants, which appeal to
the diverse tastes of the visitors that frequent our shores. Another factor that
we have to consider is the value for money offered by an establishment. A lot of
restaurants in Cape Town, as with many destinations around the world, have
become quite commercialised and try to exploit tourists because of their name
and/or their position in high tourist areas. experiencecapetown.com does not
wish to promote such establishments. So any restaurant that we feature on this
site will be there for good reason, for their tastes, quality of service and
value for money.
How do I use the map on the home page?
experiencecapetown.com features a map on the home page. This is to give the
traveler some kind of orientation around the city center as well as some
interesting and historical information on each featured landmark. This could be
used to plan your own walking tour of central Cape Town, otherwise known as the
Mother City. To use it just click on the relevant heading above the map and the
map will change accordingly. If you then hover your cursor over the blue dots
displayed on the map, it will reveal information about that particular landmark
or establishment.
How do I lodge a complaint?
You can lodge all complaints on . We hope we can
sort out any complaints you may have quickly and efficiently.
Where does experiencecapetown.com obtain all its information?
Our staff has compiled all information provided at experiencecapetown.com, to
reflect all current facts and figures. This information is obtained from local
knowledge and a number of reliable historical and other sources. We try wherever
possible to keep up to date with any new information available. Its purpose is
to serve as an informative source of local information for travelers to Cape
Town. We welcome any other questions regarding Cape Town. We do try and verify
all information published on the site. It is however intended as a guide. Please
contact your local embassy or us for confirmation of important details.
I believe some of the information on your site is wrong! Who should I
tell?
We will be only too pleased to receive any emails from you if you feel that
content on the site is incorrect or out of date. Please email us at and tell us what is incorrect and what the
correction would be.
I had a great experience in Cape Town and would like to recommend you list
it on your site. How do I do that?
While we do try and keep our finger on the vibrant pulse of the Mother City,
there is always so much going on! There are always new and wonderful things
happening every day and sometimes it is difficult to keep up. We would much
appreciate any recommendations as well as complaints about establishments, such
as their service, food and general approach. We can be contacted at .
